Warranty Coverage
At Orion Strom Kuwait, we take pride in offering mattresses made the right way - using certified materials, high craftsmanship, and a commitment to comfort and durability. That's why every mattress you purchase from us comes with a real guarantee.
Warranty period
Every mattress comes with a warranty of 5 or 7 years, depending on the model, starting from the purchase date mentioned on the invoice.
What is covered by the warranty
- Visible sagging or permanent impressions in the body (when used on a suitable base)
- Defects in the spring system such as breaks or bends
- Manufacturing defects such as stitching, fabric, or internal materials
What is not covered by the warranty
- Normal wear and tear or changes in comfort preference over time
- Damage resulting from misuse, spills, or using an unsuitable base
- Use in commercial environments (such as hotels or rental properties)
- Burns, stains, or unnatural odors
How to submit a warranty claim
To submit a warranty claim, please contact customer service and provide the following:
- A copy of the original purchase invoice
- Clear photos showing the defect
- Brief description of the issue
Important Notes
- Orion Storm Kuwait reserves the right to inspect the mattress to verify the issue.
- If a defect covered by the warranty is confirmed, we will repair or replace the mattress at our discretion.
- The replacement may be subject to a relative value based on the duration of use.